Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
Every single help request you submit to us will be dealt with within maximum sixty minutes. If your ticket or email requires additional assistance from an admin, we will forward it and leave a comment to inform you that your matter is being worked on. If you order the Administration Services package, all of the server administration tasks included there will be performed at a time of your choosing.
A Premium Client Care Service
- We’ll be online for you 24x7 to respond to any questions that you may have related to our Web Hosting Control Panel and any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance handling server administration tasks, you can take advantage of our Administration Services package, which includes data backup hard drive space, weekly OS updates, server monitoring and rebooting services, plus software installation and troubleshooting procedures.
An Intuitive Help Area
Each Linux dedicated servers hosting package is fitted out with our free–of–cost Web Hosting Control Panel, which boasts a fully detailed knowledgebase and a collection of step–by–step video tutorials. Whenever you require assistance working with the Web Hosting Control Panel, just push the Help or Videos buttons in the top right corner.