In the event that you have ever had a cloud website hosting account before or you have dealt with any kind of online service, you are probably aware from personal experience that for a lot of things it's better to talk to a live person on the telephone than to exchange support tickets or e-mail messages. If you want to know more about a specific service before you decide to order it or if something small should be made, for instance, it is much easier and faster to get it done live. When you're able to seek the advice of representatives over the phone, it's very likely that you're working with a real web hosting supplier, not just a reseller. The type of support that you will get over the telephone differs between different providers - from general matters to experienced technical support. Usually most of the providers will offer you pre-sales assistance and 1st level phone support, while more complex tech matters are resolved through electronic mail and tickets.

Phone Support in Cloud Website Hosting

We believe that having the option to communicate with a live consultant is rather important, that's why we have three support lines globally (Australia, USA and UK) and you are able to contact us over the phone for fourteen hours every day. In case you consider buying one of our Linux cloud website hosting, for instance, you're able to call us and find more about our solutions before you order in order to ensure that we do meet all of the system requirements for your web sites. Following the purchase, you'll be able to get in touch with us about any sales and / or billing troubles you may have, or receive any type of general or basic tech information you need. We've tried to find the perfect balance between phone and ticket support, so for entirely technical issues you have to use the ticketing system, that will make it easier to follow the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

Any time you need more info for the Linux semi-dedicated packages that we provide, you are able to call one of the three support lines that we have around the globe - in the United States of America, the UK and Australia. Thus, you'll be able to check in advance if our services will be appropriate for your websites. In case you're already our client and you've got a semi-dedicated account, you'll be able to get in touch with us over the phone for 14 hours a day about any billing or basic questions. For strictly tech problems you'll be able to take advantage of our ticketing system in order to communicate with our tech support because someissues just need more time to be taken care of, but we will help you over the phone with numerous minor technical issues as well, saving you the time and efforts.