If you ever experience a problem with your website and are incapable of taking care of it yourself, ask the web hosting provider’s client service staff to assist you to get the site back online. A fast resolution would be the most favorable scenario, but a lot of companies respond within twenty four hours and even more, especially if you’re dealing with a reseller. Even if your problem can be resolved swiftly, your website may not work correctly or may not be available at all for an extended period of time, so you may lose prospective customers as it is pretty unlikely that anyone would be willing to return to a website that is faulty. In this light, you ought to make certain not only that you can reach your hosting company, but also that they can answer and assist you in a timely fashion. If an app update does not go smoothly or you delete something accidentally, for example, the site must be restored promptly in order to prevent lengthened unreachability.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can just forget about waiting around for hours on end, or even all day, to receive a reply to a client support ticket or an email. No matter when you touch base with us, we’ll assist you within one hour max with any technical and pre-sales enquiries that you might have. As a matter of fact, our real reaction time hardly ever exceeds 20-30 minutes. As we’re at your disposal 24/7, you’ll always get help in a timely fashion and we understand how critical that is in the e-world. Soon after you contact us, we will respond to your enquiries. If you confront any technical issue, we will rectify it for you, or we’ll supply you with all the required information in case there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take full advantage of our astonishingly fast support service. You will obtain a response to any ticket submitted from the hosting Control Panel or e-mail sent to our tech and client support staff in less than one hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes substantially less time to investigate and sort out a problem. We’ll provide you with more information if the solution entails something that has to be done on your end. If you touch base with us during weekends or holidays, the response time will be absolutely the same and considering the fact that our support staff will be at your service 24x7, you’ll obtain immediate assistance for virtually any general, billing or technical issue irrespective of the hour at which you contact us.