A live chat is among the ways of communication provided by some web hosting suppliers as a part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or tech assistance. This method of communication is quicker as compared to a support ticket and it'll make it much less likely to misunderstand or misspell a word compared to a call with a representative. In addition, when the trouble that you experience needs some time to be reviewed and dealt with, you can do something else in the meantime rather than just waiting, as you'd have to do if you call. You can also take advantage of a live chat assistance service without charge provided that you have web accessibility even if your website hosting supplier is located in another country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Website Hosting

In addition to the telephone and ticket support, we offer live chat support as well. You can get in touch with us every day, including weekends and holidays, and we will give you more details about the Linux cloud website hosting that we provide in case you are not among our customers yet, or about common and billing questions when you already have an account. Although for entirely tech matters you need to open a trouble ticket to our technical support, because such matters will require additional time to be taken care of, you can still get in touch with us on the live chat for some technical details. For example, we are able to assist you to set up an e-mail address in your email client or troubleshoot numerous issues, saving you a lot of time. Even if our phone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is accessible every single day, even on holidays and weekends. It's the perfect way to find out more information about our Linux semi-dedicated packages in case you do not have an account yet or to get an issue resolved if you are a client and our customer support agents will help you instantly regardless of the time of the day you join our chat. If you are unsure which package is more suitable for your websites, in case you need advice whether you should order a particular upgrade and how to obtain it or when you experience troubles installing an e-mail account on your PC, you'll be able to contact us and we will supply you with the needed info very quickly. The live chat is accessible even after our telephone lines are off for the day, therefore when you have an account here, you can rest assured that you will always enjoy timely assistance with any kind of question or issue that comes up.