A live chat is among the ways of communication offered by some hosting suppliers as part of their support services. Depending on the company, the chat can be used for billing, pre-sales and/or tech support. This method of contact is faster in comparison to a support ticket and it makes it much more unlikely to misspell or misunderstand anything compared to a phone call with an agent. What's more, when the problem that you experience needs some time to be investigated and taken care of, you'll be able to do something else meanwhile instead of just waiting, like you'd have to do when you call. Also, you can use a live chat assistance service without charge as long as you have Internet accessibility even when your web hosting provider is based in another country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

We provide a live chat assistance service for all of the Linux cloud website hosting that we offer and we can help you with almost everything live. If you do not have an account with our company yet, we'll be able to provide you with more information about the packages to help you to pick the most appropriate plan. In case you are a current customer, we're able to help you with any billing or general matter as well as with plenty of common tech issues, for example an email address installation in a desktop email client. In case you cannot give us a call for some reason or you are in a country where we do not have a local phone number, our live chat will be the best way to contact us. Of course, some problems need additional time to investigate and test, therefore you will have to open a support ticket to our technicians, still, we can save you time and help you with various issues on the chat.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is designed for all of our future and active customers. In case you're searching for a new web hosting account, you're able to chat in real time to one of our agents and receive more information about our Linux semi-dedicated packages in order to select the right package for your sites. In case you already own an account with us, we will support you timely with general, billing and first-level technicalmatters. Even though in certain cases you may have to open a support ticket because there're issues that can't be resolved through a live chat, we will be able to assist you with numerous basic tasks, for instance installing an email account in an email client or redirecting one domain to another. As a result, you'll get prompt assistance and you will save many hours.