There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you opt for is a support ticket system. It’s the least complicated form of correspondence for a number of reasons. If no client service team representative is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will always be received. Additionally, you can copy & paste large bits of info without having to worry about typing errors, and if a particular problem requires more time to be sorted out or a number of responses need to be exchanged, all the information will be in the very same place, so either party can always see the comments left by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they’re often separate from the web hosting platform, so if you have to provide information or to adhere to directions, you will have to use at least 2 separate admin consoles and this number could rise if you desire to manage multiple domain names. Also, lots of hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our Linux cloud website hosting isn’t separate from the web hosting account. It is an indivisible part of our fully featured Hepsia Control Panel and you’ll be able to access it at any specific time with just a few clicks, without leaving your account. The ticketing system features a quick-search box, which will help you trace any trouble ticket that you have already submitted, if required. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can find out how to handle a specific problem even before you actually submit a ticket. The response time is maximum 60 minutes, so you can receive swift assistance at any particular moment and if our client support team suggests that you do something in your hosting account, you can do it momentarily without signing out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated packages, was built with one objective in mind – that you should be able to manage everything associated with your semi-dedicated account from one single place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a question or stumble upon an obstacle, you can touch base with our help desk support team members immediately without needing to go to a totally different admin dashboard. You can search through your website files or check a variety of settings in your account while sending a new ticket or reading the reply to an older one. In case you have plenty of tickets and you’d like to track down a given one, you can use the intelligent search box, which is available in the Help section. We guarantee that you’ll receive a reply in less than 60 minutes irrespective of the essence of your inquiry or issue.