The support that you will get from your cloud website hosting company is really important, regardless if you have pre-sales questions and you're not a customer yet, or you have some technical trouble with an active account. Prompt and correct information about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a proof that you're ordering from an actual web hosting provider not from some reseller. When you obtain a hosting account through a company that doesn't own its servers and it can't access them right away, it is likely that you'll wait for a day or two in order to get an answer to your query, which means that your websites may stay offline for a long time. Alternatively, a company which provides different options for communication and has a support team available any time will assist you to right away and help you minimize or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Website Hosting

The customer and tech support services for our cloud website hosting plans are round-the-clock, which means that you can forget about waiting for a few days to get assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an email message. In case you currently have an account, you're able to open a support ticket on top of the other three methods of communication. You're able to select the best way to contact us depending on where you are or the equipment you use. We are able to assist you for more or less any hosting-related query that you have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the maximum response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you can reap the benefits of our 24/7 support services even on public holidays. All your web sites will be available all the time and so will we. With plenty of contact options, you will be able to pick the best approach to contact us and learn more about our solutions in case you do not have an account yet, or get assistance if you're already among our customers. You can call us, have a chat with a live representative, send an e-mail or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature a one-hour reply time warranty, although it hardly ever takes more than 20 mins to receive assistance whatever the complexity of the problem. Using our customer and tech support services, we'll be available for you whenever you need us, not a couple of days later.

24/7 Customer Support in VPS

If you've got a Virtual Private Server through us, you will be able to contact us 24/7 for any kind of server-related issue or fordifferent difficulties or questions associated with the pre-installed software the server is equipped with. If you have not obtained a virtual private server package yet, you are able to find out more information about our services by giving us a phone call or by employing the live chat service. For more tech problems, you will be able to send an e-mail message or open a support ticket through your billing Control Panel and you'll receive support within less than an hour regardless of the time of the day, even on holidays and weekends. The actual response time normally doesn't exceed 30 minutes. If you need assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade which you can include to each VPS plan and our administrators can help you with any set up or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Hosting

When you purchase a dedicated server from our company, you can contact us at any time using a number of channels and the max time that you'll need to wait for a response is up to one hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical issue, you can open a support ticket via the Help section of your billing Control Panel or you could send us an e-mail. If you have any basic questions or you'd like to find out about our hosting solutions before you order, you can also take advantage of our live chat or you can call one of the local telephone numbers that we have in several countries around the globe. If you'd like to have support for third-party software that you are unable to install or operate efficiently, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.