A 99.9% Server Uptime
The main advantage of constructing your own cloud website hosting system is that you don’t have to worry about compatibility issues – you configure a specific set of software applications in such a way as to be compatible with a particular set of hardware components. The final outcome is something considerably more stable and reliable, since there are fewer potential chances of failure. We have built our cloud hosting platform atop time–proven hardware components as well as a heavily modified version of Security–Enhanced Linux in order to set up a truly secure home for your websites.
That is why, with all our Linux cloud website hosting packages we offer you a 99.9% server uptime guarantee. This guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it is important that you also build your own network infrastructure. This is the reason why we set up a custom–configured internal network in all our data centers. Based on top–notch Juniper routers and switches, our internal network allows for faster–than–the–speed–of–sound data transmission rates and is completely redundant.
As a result, you will take advantage of a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, regardless of which web hosting service you’ve selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are not content with our hosting services, or if you think that they are insufficient, or if you decide that you should use a VPS rather than a cloud hosting package – we will give you your money back, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain complete control over your domains even when you terminate your web hosting account with us.
24/7 Technical Support
We’ve meticulously hand–picked each member of our 24x7 support team so that we can offer you the best possible customer care service you can possibly get. Each of our technical support engineers has lots of years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. Besides, they’re available 24x7x365 – you’ll be able to contact them at any moment and they will reply to you as soon as possible.
Their average response time is well under 20 minutes, whilst with many other web hosting providers you have to wait around for days. Besides, we offer you a 1–hour response time guarantee. No matter what happens, your queries will be replied to in under an hour.